eCom@One Podcast - The Future Is Now
I was invited along to a podcast with Richard Hill from eCom@One exploring how the future of warehouse automation for SMEs is already here.
In this podcast, we talk about the different robotics solutions available to eCommerce stores and precisely how automating your operations can save you space, time and money in the long term. I also cover a section on how robotics is no longer just used by eCommerce giants like Amazon since the COVID-19 pandemic has forced thousands of businesses to consider the implementation of robotics solutions to keep up with massive increases in demand.
Alongside Greg Downey, I also give some great advice on how you can get started with robotics as an e-commerce business, as well as insights into when you’ll begin to see a return on your investment, how it all works and what the future of robotics could look like in the next five years.
I would say it'll be customer experience. So it's making sure that everyone within the business understands the customer experience. Doesn't matter whether they're in purchasing, accounts, the warehouse, cleaners, it doesn't matter, at some point they have an impact on the end customer experience. And if everyone understands that, then you can ensure that you have the best possible experience for your customers.
Listen to the full episode on Apple Podcasts or Spotify.